FAQs2018-05-30T15:17:01+00:00

Please note that when the term Wallcovering is used this refers to both Wallpaper and Murals.

Where are our Wallcoverings typically used?2018-05-08T20:38:32+00:00

Murals are most often used on a single accent wall – often the whole wall or sometimes just a section. Wallpapers on the other hand are more often used on several walls, sometimes all four. Ceilings are becoming popular for both Wallpapers and Murals.

What materials are used to print your Wallcoverings?2018-05-08T20:39:09+00:00

We have three materials – Distinctive Prepasted (no need to purchase paste), Peel & Stick Canvas Texture (has it’s own adhesive backing) and Seamless Fabric Texture (requires paste that you roll onto the wall).

Are these materials used for both Wallpapers and Murals?2018-05-08T20:41:06+00:00

Yes, all Wallpapers and Murals are available in these three materials.

How are your Wallcoverings produced?2018-05-08T20:55:40+00:00

All our Wallpapers and Murals are digitally printed in the USA with state of the art machinery using Eco Friendly Latex technology, delivering high quality vibrant images.

Can these products be applied over problem cracked walls or paneling?2018-05-08T20:56:05+00:00

Yes – first sand and prime the wall or paneling and you can apply the Canvas Texture and Fabric Texture directly over these surfaces. In the case of Distinctive Prepasted Wallpaper or Murals, first apply Prepasted Wall Liner.

What if I want to paint the wall or paneling?2018-05-08T20:56:25+00:00

Apply the Wall Liner, allow it to dry over night and then apply one or two coats of paint.

How wide are the wallcovering rolls?2018-07-24T14:31:06+00:00

The Wallpaper and Mural rolls are 24” wide. They are printed and shipped to you as separate panels in numerical sequence. If your total width measurement is not divisible by 24”, the last panel will have a narrower printed area to complete the full area of your dimensions.

The Wall Liner width is 27”. Please note that the Fabric Texture is also available in a “seamless version” with maximum dimensions of 126” high and 144” wide.

How do I measure for my wallcovering?2018-07-05T20:22:09+00:00

Enter the height and width of your Wallcovering space in inches – if you are wallcovering the entire wall, add 2” to the height & 4” to the width of the wall measurement. For multiple walls, add these dimensions for each. This will compensate for the possibility of the wall being out of plumb. When measuring one or several walls of a room, measure height and width excluding crown molding and baseboard. Measure horizontally – top and bottom and vertically both sides – use the two largest measurements if they are not the same. If you are planning to cover a wall partially, provide the exact dimensions in inches. Walls with doors/windows should be measured whole. Trim away these areas when installing. Specific measuring instructions for Ceilings are provided in the Installation tab > Ceiling Installation.

Do you provide installation instructions?2018-07-05T20:24:31+00:00

Instructions are provided on this web site and also along with the tools needed. They are also supplied with your wallcovering roll.

Are your Wallcoverings child safe?2018-05-08T20:59:41+00:00

Yes, these premium Wallcoverings are PVC free, environmentally & fire rated compliant and are child safe. We use eco-friendly, durable latex inks for long lasting high performance.

Are your Wallcoverings easy to remove when it comes time to redecorate?2018-07-05T20:25:18+00:00

Yes, all are easily strippable. Prepasted Wallcoverings and Prepasted Wall Liner should be sprayed with water first. Peel & Stick and Fabric Texture can just be pulled away from the wall surface.

How do I select my Wallpaper or Mural?2018-07-05T20:30:37+00:00

There are multiple Wallpaper and Mural Collections displayed on the web site. Click on the one that best matches what you are looking for. This will bring up hundreds of options for your viewing and selection. Once you find your perfect choice – click on it and it will transfer to the order section where you can insert your dimensions, the material, and in the case of Murals you can use a cropping tool.

What if I can’t find what I am looking for in your Collections?2018-05-08T21:02:13+00:00

Go to a “Search for a Perfect Wallpaper or Mural Image” box on the web site and type in specifically what you are looking for – A Wallpaper example might be “Pink Flowers” and you could search for a Mural by typing “London Bridge” The more specific you are the closer you will get to what you want!

Can I get samples of the wallcovering materials and wall liner?2018-08-08T20:55:07+00:00

Yes, you can order a set of our four 9”x 6” product samples before placing your order. They will not be printed, enabling you to more easily choose the most suitable material for your wallcovering project. There is a $5.00 charge for the samples, handling & mailing which will be refunded along with your wallcovering order. Please complete the form on the web site and email to us.

Can you print a mural for me using my own photography?2018-05-08T21:03:06+00:00

Yes, just upload your own high resolution digital image and we will print this to your size specification. We will tell you if your image has sufficient pixels to support the printing of your Mural size. For best results use a dedicated digital camera rather than a mobile phone.

Do I pay for shipping and is there a minimum order quantity?2018-07-05T20:34:38+00:00

Shipping is free in the Contiguous 48 U.S. States. Deliveries will normally be completed within 6 to 8 days. Our minimum wallcovering order is 26 Sq. Ft. (Excluding Wall Liner, which may be ordered and shipped with Wallcoverings) Wall Liner ordered alone (without wallcovering) – the minimum free freight order is 200 Sq. Ft. Currently we only ship to customers in the USA.

What is your Warranty and Cancellation Policy?2019-03-15T18:25:13+00:00

All Wallcoverings are individually custom printed to your order. Distinctive Wallcoverings & Decor warrants against defects in manufacture and damage in shipping. Such product may be exchanged or a full credit issued within 45 days of purchase supported by proof of damage or defect. Please note that murals cannot be refunded due to customer mistakes, supplying incorrect measurements, or where you simply change your mind. Any order already in production may not be cancelled or changed.

How do I contact you for information or to track an order?2018-05-30T15:27:56+00:00

[email protected]
7778 McGinnis Ferry Road, #286
Suwanee, GA 30024.
Phone (833) 687-2548.

What is my cost for your Wallcoverings?2018-10-25T20:37:25+00:00
  • Distinctive Prepasted: $4.95. sq. ft. Paper weight 280 GSM
  • Peel & Stick Canvas Texture: $5.95. sq. ft. Paper weight 312 GSM
  • Fabric Texture: $6.95. sq. ft. Paper Weight 330 GSM
  • Prepasted Wall Liner: $0.95 sq. ft. Paper weight 280 GSM
Do you offer Sale Discounts?2018-07-05T20:38:26+00:00

We do not inflate our selling price in order to offer discounts – You pay our “Every Day Low Price”. There is no surcharge for using our photo library, and no added cost when we print using your digital images. Shipping costs are always included. We do not offer “clearance or discontinued” Wallcoverings. Sales tax is not added except in Georgia. All our Wallcoverings are Printed and Distributed in the USA.

Are digitally printed Wallcoverings different and more expensive than conventional wallpaper?2018-05-08T21:07:06+00:00

Latex digitally printed Wallcoverings typically exhibit greater quality, color definition and consistency than conventional wallpaper. Most all conventional wallpapers have batch numbers to help you eliminate shading inconsistencies from production to production. This is not necessary with our digitally printed products. Furthermore our paper weight (GSM) is greater than most conventional wallpapers and therefore provides greater strength and ability to cover problem walls. From a cost perspective our Wallcoverings are printed strictly to your size requirement and therefore there is very little excess waste product left over when your project is completed.

In summary, latex digital printing technology is driving the Wallcoverings industry to new heights in both DIY and Commercial Décor.

If you have any additional questions, not covered here, please contact us.